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August 09, 2006
rant.
dear joann fabrics,
go suck the proverbial weener.
here's a story.
corey's friend matt wants me to make a really super special bag for his wife's b-day which is coming up soon. he told me about a month ago and i've been sitting on it because i forgot and am really busy with lots of stuff right now. last week i finished being busy with stuff and went to joann's to pick up some brown duck cloth. i've been buying different colors of their duck cloth for a long time now. like maybe six months or something. the ballard store as the worst selection, they are always out of whatever i need. one time i had to drive all the way over to the issaquah location to pick up some in green. anyhoo, so i go there looking for brown duck cloth, knowing they won't have any in stock but ready to ask if i can just special order a bolt. i ask a girl and she gets some lady to help me. she can't find the SKU number anywhere. she asks repeatedly if i have bought it before and what color exactly. i tell her i bought it at the issaquah store AND the ballard store and she calls them to ask if they have it in stock.
i notice that when she calls the store she doesn't identify herself as working at a different joann's location. ??? seems like she might get faster service that way.
she gets off the phone and tells me that the stores (more than one apparently) she called do not have the fabric. she then writes my number down for the "fabric lady" to call me back.
the next day some fabric lady leaves a message on the phone saying they "don't have the brown but they have a different brown that is sort of a dark tan...maybe a cinnamon color, but not as red."
yeah, the color is called nutmeg and it's not at all the color i want.
meanwhile i called my mom to ask her if she could stop at the m-ville/ everett store to see if they have any. she calls me to tell me they have about 3 yards at everett and i tell her to get all of it and the bolt so that i can have the SKU # for future reference. she tells the cashier person that i'm having trouble finding the fabric and he looks up the sku and says it's not registering as even being in their system. while all this is going on my mom overhears this conversation:
clerk 1: who's on the phone?
clerk 2: someone looking for material.
clerk1: material?! tell them we don't have any material in this store. none at all.
i guess that's a little fabric store humor for yah. HAHAHAHAHA. not funny.
i have talked to joann's employees on the phone before and they are rude and unhelpful. also, a little bit condescending.
but whatever, i got the fabric and i can start working on the bag. except for that it's supossed to be a messanger style bag and i need some hardware and some more brown webbing.....................
the story continues.
i drive over to fucking joanns after work and browse their button and snap and doo-dad isle looking for one of those strap adjuster thingies. like this one, but not plastic. they have some buckles but they are too small. i can't find anything that will meet my needs so i go look for brown cotton webbing WHICH I HAVE BOUGHT BEFORE.
they have nothing. i go to the cutting counter and ask this one lady who is always working and always has a sour face and who is always just not very nice. i ask for 1. brown cotton webbing. 2. metal strap adjuster . she squishes her face up and asks about the metal strap adjuster thing. "like a buckle?" she says. "yeah, i guess it's like a buckle only it's not really. it's longer. and i think the bar in the middle moves. but i'm not sure". i say. she doesn't understand what i mean then asks if i looked where the buckles are. which i did.
so then i ask about the brown webbing and tell her that i have bought it there before MANY times. (she has even cut it for me, MANY TIMES) she takes a thing somewhere to look and comes back to tell me they "don't carry it"
OMG WTF?!!!!!!!?!??!!??!
why is joann's all of a sudden "not carrying" the things that i need. really, really basic and non-seasonal things that they have always had in the past?
and furthermore, WHY IS THEIR CUSTOMER SERVICE SHIT?!?
almost every single cleark there is unwilling to help look for something. they first ask if you looked for it in the such and such isle. if you did look there and it's not there then they don't have it. done and done. they hardly ever offer to help you look for something that maybe you just didn't notice or maybe there is something else you could use in place of the thing you're looking for.
god dammit.
so then i went to the goodwill and found a hideous luggage bag with a fucking metal strap adjuster thingy-majig for a $1.50 and then i went to seattle fabrics and bought some brown fucking webbing and from now on i will go to seattle fabrics because they have lots of webbing and they even have the strap adjuster things. a whole wall of them i think!!
lick some balls, joanns!!!
Posted by alison at August 9, 2006 05:47 PM
Comments
ugh I hate joann's..I swear every person that works there is a bitch,I got into it with a cashier over 2 dollars that I was overcharged..sure it was 2 dollars but she was wrong but refused to accept that.
you can always order from them online
im sure theres a joann somewhere licking some balls.
Posted by: Jessica at August 9, 2006 08:21 PM
um..yeah. I worked at a fabric store in Cali called "Beverly's". My mom and half my sister's worked there, too. Joann's came into town all big shot-y and practically drove them out of town. Needless to say-I have sour grapes with joann's.. Whenever I go into Joann's it is the sloppiest, most dis-organized place I've ever seen and I wonder if it will become a crappy "decor" place because it seems they are carrying more horrible scented candles, decorated plates, and silk flower arrangements than actual craft and sewing supplies. I really try to stay as far away from that place as possible. Good for you. By the way-that bag is so awesome!
Posted by: abby at August 12, 2006 03:06 PM